Privacy Policy

1. Data Controller

Güvercin Balloons ("we", "us", "our") is the data controller for personal data collected through this website. Contact: fly@guvercinballoon.com

2. Data We Collect

We collect personal data that you voluntarily provide when you:

• Submit a booking request (name, email, phone, nationality, tour selection)
• Contact us via the contact form or WhatsApp
• Subscribe to our newsletter

We also automatically collect technical data (IP address, browser type, referring URL) via server logs and analytics tools.

3. How We Use Your Data

• Processing and confirming your booking
• Communicating with you about your reservation
• Sending important flight information and updates
• Responding to your enquiries
• Improving our website and services (anonymised analytics data only)

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR:

• Contract performance: to fulfil your booking and related obligations
• Legitimate interests: to respond to enquiries and improve our service
• Consent: for marketing communications (you may withdraw at any time)

5. Data Retention

Booking records are retained for 7 years to comply with Turkish tax and commercial law. Enquiry data not resulting in a booking is deleted after 12 months.

6. Third Parties

We do not sell your personal data. We may share it with:

• Payment processors (to process deposits)
• Email service providers (for booking confirmations)
• Google Analytics (anonymised usage data)

7. Your Rights

You have the right to access, correct, delete or restrict processing of your personal data. Contact us at fly@guvercinballoon.com to exercise these rights.

8. Cookies

Please refer to our Cookie Policy for full details.

9. Contact

For any privacy-related questions: fly@guvercinballoon.com